Blue Mountains - Katoomba

  • Average customer ratings for this hostel

    • Average rating: 93%
    • Cleanliness: 92%
    • Condition of Facilities: 92%
    • Efficiency of Service: 93%
    • Friendliness of Staff: 94%
    • Location: 96%
    • Overall Atmosphere: 95%
    • Security and Safety: 93%
    • Value for money: 90%
    2438 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

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    Customer Rating100%
    Donna B, September 2014
    staff couldn't be more helpful, available to discuss anything you need and provide resources and assistance to make your stay optimal. Family room /private bathroom -good size , warm& breeze through windows,black out curtains & clean. Bedding & towels provided were clean and fresh. Quiet at night time. Great facilities & location -be prepared to walk hills but everything in walking distance. Thx:)
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    Customer Rating100%
    Flora A, September 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
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    Customer Rating90%
    Petra M, September 2014
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    Customer Rating88%
    E F, September 2014
    Great location, lovely and helpful staff. Good amount of bathrooms, big area to relax and chill out. :) will be coming back to stay :)
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    Customer Rating98%
    Catherine S, September 2014
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    Customer Rating88%
    Ricardo R, September 2014
    Excellent hostel! with a huge living room and kitchen and lots of space in the bedrooms. Only the staff could be more friendly...
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    Customer Rating92%
    Liao J, September 2014
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    Customer Rating98%
    Esther S, September 2014
    Good hostel, great atmosphere. It was raining during my whole stay, but it was a lot easier to accept because the hostel was so cozy.
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    Customer Rating100%
    Emma B, September 2014
    Stayed for a week but wish I could've stayed longer, the 8 share room I was in was very spacious and despite the cooler weather was lovely and warm. I found the staff to be helpful and friendly, even for the silliest of questions. The overall atmosphere of the hostel is laid back and never felt overcrowded. I will be back!!
    • Cleanliness:100%
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    Customer Rating95%
    Byron T, August 2014
    We arrived about 12:30 to a vacancy sign outside saying double and family rooms available. We went to reception to be told check-in was after 2pm. The first time ever in 5 weeks in Australia we could not check-in at a YHA on arrival, even before noon. It was obvious it was not full as you could see large amounts of space in the communal fridges. From this point on the feel of the place was one of a Hotel, not a YHA. The reception staff were polite and efficient. Although, I had to request my 10% YHA discount as I had to point out I'd booked on-line with HI International. The staff stated they do not honour the discount if booked through an agent, something to watch out for. The place was clean and tidy and the gas log fire was burning well, although it doesn't heat up the lounge/dinning area. There is a large kitchen, cleaned daily between 11am & 12 noon. One point to note is that the kitchen gas is turned off between 10pm and 8am. There is a large TV room with DVDs to borrow for those rainy nights and it was very rainy these past four nights. This YHA is very large, which is good so more backpackers can get budget accommodation at a well run establishment, but it does feel it is run as a hotel with something missing in YHA atmosphere. There just wasn't that personal touch we had elsewhere in Australia. That said it is a good hostel and a pleasant place to stay.
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    Customer Rating100%
    Gavin R, August 2014
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    Customer Rating98%
    Danuta W, August 2014
    • Cleanliness:80%
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    Customer Rating85%
    Chiung-Wen L, August 2014
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    Customer Rating100%
    Jacquet O, August 2014
    • Cleanliness:80%
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    Customer Rating82%
    Casslyn W, August 2014
    Well located. provides reasonably clean safe and affordable backpacker accommodation. very convenient.
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    Customer Rating100%
    Carla E, August 2014
    I've stayed in YH for over 25years and this one has not failed me. It's clean, the staff friendly and it's close to the places one wants to see in a weekend.
    • Cleanliness:80%
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    Customer Rating98%
    Maya S, August 2014
    This has been my second stay at the YHA Katoomba. We were extremely happy with the service and professionalism and friendliness of the staff. Will definitely stay there again.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
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    • Value for money:60%
    Customer Rating78%
    Frances B, August 2014
    • Cleanliness:80%
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    Customer Rating88%
    Lindsay W, August 2014
    Stay here often. Feels like 'coming home'
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    Customer Rating98%
    Rhonda B, August 2014
    Lovely warm feeling and atmosphere, friendly very welcoming & helpful staff, happy to advise re tours etc., helped us save money on sightseeing, nice comfortable quiet room, slightly olde worldy feel, free tea/coffee lovely touch, like an old hotel. Would go back tomorrow and recommend highly whatever the age of guests & if travelling alone. It's a gem. Thank you.