Blue Mountains - Katoomba

  • Average customer ratings for this hostel

    • Average rating: 93%
    • Cleanliness: 92%
    • Condition of Facilities: 92%
    • Efficiency of Service: 93%
    • Friendliness of Staff: 96%
    • Location: 95%
    • Overall Atmosphere: 94%
    • Security and Safety: 93%
    • Value for money: 90%
    2429 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:100%
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    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Byron T, August 2014
    We arrived about 12:30 to a vacancy sign outside saying double and family rooms available. We went to reception to be told check-in was after 2pm. The first time ever in 5 weeks in Australia we could not check-in at a YHA on arrival, even before noon. It was obvious it was not full as you could see large amounts of space in the communal fridges. From this point on the feel of the place was one of a Hotel, not a YHA. The reception staff were polite and efficient. Although, I had to request my 10% YHA discount as I had to point out I'd booked on-line with HI International. The staff stated they do not honour the discount if booked through an agent, something to watch out for. The place was clean and tidy and the gas log fire was burning well, although it doesn't heat up the lounge/dinning area. There is a large kitchen, cleaned daily between 11am & 12 noon. One point to note is that the kitchen gas is turned off between 10pm and 8am. There is a large TV room with DVDs to borrow for those rainy nights and it was very rainy these past four nights. This YHA is very large, which is good so more backpackers can get budget accommodation at a well run establishment, but it does feel it is run as a hotel with something missing in YHA atmosphere. There just wasn't that personal touch we had elsewhere in Australia. That said it is a good hostel and a pleasant place to stay.
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    Customer Rating100%
    Gavin R, August 2014
    • Cleanliness:100%
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    • Efficiency of Service:80%
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    Customer Rating98%
    Danuta W, August 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
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    • Overall Atmosphere:80%
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    • Value for money:80%
    Customer Rating85%
    Chiung-Wen L, August 2014
    • Cleanliness:100%
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    Customer Rating100%
    Jacquet O, August 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
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    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating82%
    Casslyn W, August 2014
    Well located. provides reasonably clean safe and affordable backpacker accommodation. very convenient.
    • Cleanliness:100%
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    Customer Rating100%
    Carla E, August 2014
    I've stayed in YH for over 25years and this one has not failed me. It's clean, the staff friendly and it's close to the places one wants to see in a weekend.
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
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    • Value for money:100%
    Customer Rating98%
    Maya S, August 2014
    This has been my second stay at the YHA Katoomba. We were extremely happy with the service and professionalism and friendliness of the staff. Will definitely stay there again.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating78%
    Frances B, August 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
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    Customer Rating88%
    Lindsay W, August 2014
    Stay here often. Feels like 'coming home'
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    • Location:80%
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    Customer Rating98%
    Rhonda B, August 2014
    Lovely warm feeling and atmosphere, friendly very welcoming & helpful staff, happy to advise re tours etc., helped us save money on sightseeing, nice comfortable quiet room, slightly olde worldy feel, free tea/coffee lovely touch, like an old hotel. Would go back tomorrow and recommend highly whatever the age of guests & if travelling alone. It's a gem. Thank you.
    • Cleanliness:100%
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    Customer Rating100%
    C G, August 2014
    I used to stay here quite a bit, but recent personal circumstances have prevented me from doing so for about two years. I love the touches introduced by the new manager, such as tea & coffee facilities in the room, and the beds being made up. The staff are friendly and efficient, and I can't wait to stay here again!
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
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    • Value for money:100%
    Customer Rating100%
    Ellson Y, August 2014
    YHA at Katoomba has been a great experience with its excellent location and nice building.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
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    • Value for money:80%
    Customer Rating85%
    Tim M, August 2014
    The night manager introducing himself, advising how he could be best contacted and telling when the gas would go off in the kitchen was a nice touch of service.
    • Cleanliness:100%
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    Customer Rating100%
    Cheong D, August 2014
    Highly recommended. Service with very good personal touch.
    • Cleanliness:60%
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    Customer Rating90%
    Judith D, August 2014
    • Cleanliness:100%
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    • Value for money:60%
    Customer Rating95%
    Bridget B, August 2014
    Relaxed and friendly hostel. Our double room was beautifully clean and the doona was very warm.
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    Customer Rating100%
    Sarah W, August 2014
    • Cleanliness:100%
    • Condition of Facilities:60%
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    Customer Rating95%
    Brodie R, August 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
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    • Value for money:80%
    Customer Rating95%
    Julie T, August 2014
    This hostel is amazing: agreeable atmosphere, lots of common space, staff are really nice and they know all about bush walking tracks.