Canberra City YHA

  • Average customer ratings for this hostel

    • Average rating: 89%
    • Cleanliness: 90%
    • Condition of Facilities: 89%
    • Efficiency of Service: 89%
    • Friendliness of Staff: 90%
    • Location: 96%
    • Overall Atmosphere: 87%
    • Security and Safety: 89%
    • Value for money: 83%
    3761 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Toni V, October 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:60%
    • Value for money:100%
    Customer Rating82%
    Krishan B, October 2014
    • Cleanliness:60%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:20%
    • Value for money:80%
    Customer Rating70%
    Linda B, October 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:100%
    Customer Rating88%
    Ryan V, October 2014
    Great location and great facilities in hostel. Breakfast in cafe is very slow.The pub downstairs and the worlds loudest rubbish trucks meant it was very noisy late at night and early morning ... Nice and quiet during the day though
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Ruby D, October 2014
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Josh B, October 2014
    Excellent location in town. Bar downstairs has a good range of craft beer on tap. Staff were helpful and friendly. Good value.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating92%
    Sui Yin C, October 2014
    I just stay for two night, the staff is friendly, and the environment overall is good.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating80%
    Tiia T, October 2014
    Good location. Daily plumbing disasters every day and therefore hot water turned off? Haha well that's a way to save water as well I guess.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Trisha K, October 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating98%
    Toni v, October 2014
    Bedding is good. My husband is 6ft5 and bed length can be an issue but not in this hostel. Bathrooms are extremely clean and fresh. Staff are very helpfull
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating90%
    Kevin E, October 2014
    We had a private room with facilities. The room was very good however the service trucks (garbage etc) were very noisy at around 4am to 7am.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating88%
    Jonas B, October 2014
    Really happy with the hostel, very clean and good general facilities. My only concern is the extremly unfriendly managment, they arent willed to handle customer concerns and the general dealings with the customers is very rough, its the opposite from their staff.
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating82%
    Wei W, October 2014
    the bed is shaking when you move upward and downward, too small room for taking a shower. Good location and security. Not noisy at 3rd floor. Breakfast is ok. No wifi.
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Philippe H, October 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Marcia M, October 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating88%
    Matthew M, October 2014
    Great value at the cafe for a morning fry up!
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:60%
    Customer Rating90%
    Merryn C, October 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Nadia F, October 2014
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating85%
    Laura T, October 2014
    Hello, my sister and I had a lovely stay, the staff are very accomodating and knowlageable about the surrounding area and the transport links to which the hostel is centrally sited. The beds are clean and comfortable. The only problems were the breakfasts cafe was understaffed and that there wasnt an overn in the kitchen. Other than that its a great hostel!! :D
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating88%
    Lucy D, October 2014