Wollongong

  • Average customer ratings for this hostel

    • Average rating: 79%
    • Cleanliness: 76%
    • Condition of Facilities: 72%
    • Efficiency of Service: 81%
    • Friendliness of Staff: 85%
    • Location: 84%
    • Overall Atmosphere: 72%
    • Security and Safety: 84%
    • Value for money: 75%
    223 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:20%
    • Condition of Facilities:20%
    • Efficiency of Service:20%
    • Friendliness of Staff:20%
    • Location:20%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating30%
    ELICIA H, January 2015
    • Cleanliness:100%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating85%
    Geoff T, January 2015
    Very friendly and helpful staff. Big problem: Serious lack of ventilation in hot weather. No air conditioning (of course) & the fan in the room just blows very hot air around. Even with the small sliding door open, there was little circulation of cooler outside air through the flyscreen. Only 2 shower-toilets on 1 floor; only 1 person can use a basin, shower/bath or toilet in each room at once.
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Janet R, January 2015
    • Cleanliness:60%
    • Condition of Facilities:20%
    • Efficiency of Service:20%
    • Friendliness of Staff:20%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:20%
    Customer Rating35%
    Fraser T, January 2015
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating62%
    Patricia M, January 2015
    The hostel is large and has an impersonal feel to it. The staff were very accommodating but the dorn was a small room with 4 beds. It only had the sliding door for ventilation a a small wall fan, so on a summer night it was hot. The bathroom was clean but only two showers for about 4 dorms. The kitchen was not clean, just oldish but also old food hadnt been thrown out.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating80%
    Chen K, January 2015
    • Cleanliness:60%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating60%
    Christophe V, January 2015
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Syead R, December 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:40%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating68%
    Helmi P, December 2014
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating70%
    Marjory T, December 2014
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Jessica H, December 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating90%
    Richard R, November 2014
    Clean, with modern bathrooms. Located very close to Crown st Mall and train station. No trouble with other guests whom I shared a room with.
    • Cleanliness:40%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:80%
    • Value for money:40%
    Customer Rating68%
    Saskia A, November 2014
    • Cleanliness:20%
    • Condition of Facilities:40%
    • Efficiency of Service:40%
    • Friendliness of Staff:40%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:20%
    Customer Rating38%
    Matthias V, November 2014
    Stains on our matresses, very noisy atmosphere as students kept on banging doors shut day and night, our little terrace - the only comfy spot actually - looked as if it wasn't cleaned for years, kitchen n°2 can hardly be called a kitchen and it was filthy, too. Staff were not eager to respond to our complaints, actually they were rather unfriendly. A waste of money, unlike other hostels!
    • Cleanliness:60%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Guilherme S, November 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating90%
    Peter H, November 2014
    Rooms are fairly tiny, but can't complain at that price.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating88%
    John M, October 2014
    Location to town good, signage could be better to find
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating92%
    Susan C, October 2014
    I was satisfied with site. The only this was the wifi situation.It is the 21 century get wifi cards to sell. Not the stupid machine thing. Also I appreciate the signs above slipery floors when wet. But have any one thought about mats to help the clients not t fall? The tile use in all the bathrooms/showere was a poor selection for saftey of clients. The refrigerators need to be clean out more of
    • Cleanliness:60%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating78%
    Luke W, October 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:60%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating78%
    Allison H, October 2014