Wollongong

  • Average customer ratings for this hostel

    • Average rating: 81%
    • Cleanliness: 78%
    • Condition of Facilities: 75%
    • Efficiency of Service: 84%
    • Friendliness of Staff: 87%
    • Location: 84%
    • Overall Atmosphere: 74%
    • Security and Safety: 86%
    • Value for money: 77%
    214 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating70%
    Marjory T, December 2014
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Jessica H, December 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating90%
    Richard R, November 2014
    Clean, with modern bathrooms. Located very close to Crown st Mall and train station. No trouble with other guests whom I shared a room with.
    • Cleanliness:40%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:80%
    • Value for money:40%
    Customer Rating68%
    Saskia A, November 2014
    • Cleanliness:20%
    • Condition of Facilities:40%
    • Efficiency of Service:40%
    • Friendliness of Staff:40%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:20%
    Customer Rating38%
    Matthias V, November 2014
    Stains on our matresses, very noisy atmosphere as students kept on banging doors shut day and night, our little terrace - the only comfy spot actually - looked as if it wasn't cleaned for years, kitchen n°2 can hardly be called a kitchen and it was filthy, too. Staff were not eager to respond to our complaints, actually they were rather unfriendly. A waste of money, unlike other hostels!
    • Cleanliness:60%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Guilherme S, November 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating90%
    Peter H, November 2014
    Rooms are fairly tiny, but can't complain at that price.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating88%
    John M, October 2014
    Location to town good, signage could be better to find
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating92%
    Susan C, October 2014
    I was satisfied with site. The only this was the wifi situation.It is the 21 century get wifi cards to sell. Not the stupid machine thing. Also I appreciate the signs above slipery floors when wet. But have any one thought about mats to help the clients not t fall? The tile use in all the bathrooms/showere was a poor selection for saftey of clients. The refrigerators need to be clean out more of
    • Cleanliness:60%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating78%
    Luke W, October 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:60%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating78%
    Allison H, October 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating88%
    Paula G, October 2014
    Hostel was really nice and clean but there was an extremely strong smell of sweaty feet in the room unfortunately. The reception staff were extremely friendly and helpful.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:60%
    Customer Rating82%
    Kayla V, September 2014
    The room was quite expensive, and no where on the website did it say anything about building next door which was under going refurbishments. Got woken saturday 6am. Room was also very small and smelt a bit like toilets. Good location and nice staff.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating80%
    Rosa Maria S, September 2014
    It's a good place... Clean, tidy even inside the rooms. The common kitchen is great and clean and all the guests food is well managed for everybody's comfort.
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:100%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating75%
    andrew m, September 2014
    • Cleanliness:20%
    • Condition of Facilities:20%
    • Efficiency of Service:60%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:40%
    • Value for money:60%
    Customer Rating48%
    Stacey R, September 2014
    Never seen so much mould in a bathroom & fan did not work. So many broken tiles and damaged walls. Kitchen hard to navigate and no pens for the food labels. Cupboard which could be used with a lock was useless because the wooden back had been smashed off. Receptionist talked too quickly and I was confused with how quickly she spoke. Vending machine not available early morning. Glad I survived.
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:60%
    • Location:40%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating50%
    Philip P, August 2014
    By far, the least appealing youth hostel I have ever visited, and amongst the worst places I have ever slept. Shabby, dated, in need of a good clean, full of signs warning of fines if I didn't follow certain rules (friendly!), noisy (my neighbours seemed to be long term residents who were cooking in their rooms late at night), no atmosphere. Functional, I guess, but I was very pleased to leave.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating98%
    Olivia F, July 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating95%
    ZEFAN L, July 2014
    The experience was really nice and the receptionist was really friendly. We drove down from Sydney and they have a quite large parking at the basement.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:80%
    • Value for money:100%
    Customer Rating98%
    Elaine H, July 2014