Wollongong

  • Average customer ratings for this hostel

    • Average rating: 76%
    • Cleanliness: 71%
    • Condition of Facilities: 69%
    • Efficiency of Service: 79%
    • Friendliness of Staff: 84%
    • Location: 83%
    • Overall Atmosphere: 68%
    • Security and Safety: 81%
    • Value for money: 72%
    232 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:20%
    • Condition of Facilities:20%
    • Efficiency of Service:40%
    • Friendliness of Staff:60%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:20%
    • Value for money:20%
    Customer Rating32%
    kirsty c, February 2015
    very poor standards, dirty and in desperate need of an upgrade. Not good value for money - would have been better paying an extra 10 bucks to get a decent clean shower in a b and b. The wollongong yha does not seem to uphold the same standards as most YHA hostels. on complaining in the morning, i was told to email the owners as the staff were 'desperate to get them to upgrade'.
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating80%
    Soumya J, February 2015
    I love the free bus and the fact that everyone is friendly.
    • Cleanliness:20%
    • Condition of Facilities:60%
    • Efficiency of Service:60%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:60%
    • Value for money:80%
    Customer Rating60%
    Yuk Wing P, February 2015
    • Cleanliness:60%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating65%
    Ditte K, February 2015
    Centrally located, but the building is not maintained properly. Needs a really good clean, inside and outside. The housemaid staff seem to do a good job as the linen is clean. If the common areas, balconies, walkways etc were given a proper clean it would greatly improve the place. The ramp in the car park is not good. Won't be staying again by choice.
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:60%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating72%
    Mohammed A, February 2015
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:60%
    Customer Rating78%
    Phillip C, February 2015
    Disappointing not to have free wifi. Otherwise OK.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating90%
    Opi C, February 2015
    Stayed 10 nights at Wollongong yha.The place is centrally located so ,its an easy walk to the beach,cbd,crown street.Staffs are friendly and responsive.Felt safe and at home in this place.Only wished the twin rooms were bit bigger!
    • Cleanliness:60%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Emily K, February 2015
    Great fun. On my arrival I got to store my luggage until check-in time for free. I took my own padlock & extension cord power board so I didn't have trouble with not having a power socket for my phone. I don't like soccer and tennis so much but the lounge area was awesome. Nice furniture. Marching bedding!!! Love it. All the guests were friendly too.
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    jay a, January 2015
    • Cleanliness:20%
    • Condition of Facilities:20%
    • Efficiency of Service:20%
    • Friendliness of Staff:20%
    • Location:20%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating30%
    ELICIA H, January 2015
    • Cleanliness:100%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating85%
    Geoff T, January 2015
    Very friendly and helpful staff. Big problem: Serious lack of ventilation in hot weather. No air conditioning (of course) & the fan in the room just blows very hot air around. Even with the small sliding door open, there was little circulation of cooler outside air through the flyscreen. Only 2 shower-toilets on 1 floor; only 1 person can use a basin, shower/bath or toilet in each room at once.
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Janet R, January 2015
    • Cleanliness:60%
    • Condition of Facilities:20%
    • Efficiency of Service:20%
    • Friendliness of Staff:20%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:60%
    • Value for money:20%
    Customer Rating35%
    Fraser T, January 2015
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating62%
    Patricia M, January 2015
    The hostel is large and has an impersonal feel to it. The staff were very accommodating but the dorn was a small room with 4 beds. It only had the sliding door for ventilation a a small wall fan, so on a summer night it was hot. The bathroom was clean but only two showers for about 4 dorms. The kitchen was not clean, just oldish but also old food hadnt been thrown out.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating80%
    Chen K, January 2015
    • Cleanliness:60%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:60%
    • Overall Atmosphere:20%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating60%
    Christophe V, January 2015
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Syead R, December 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:40%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:60%
    • Value for money:60%
    Customer Rating68%
    Helmi P, December 2014
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating70%
    Marjory T, December 2014
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Jessica H, December 2014