Melbourne Metro YHA

  • Average customer ratings for this hostel

    • Average rating: 88%
    • Cleanliness: 87%
    • Condition of Facilities: 84%
    • Efficiency of Service: 90%
    • Friendliness of Staff: 92%
    • Location: 84%
    • Overall Atmosphere: 84%
    • Security and Safety: 91%
    • Value for money: 89%
    3959 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Tamsin H, September 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating82%
    Katrina K, September 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating90%
    Lloyd H, September 2014
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating72%
    Hazel C, September 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Allison H, September 2014
    This was my first stay in a hostel, & I was pleasantly surprised! I guess I only remember hearing bad hostel stories from friends (not YHA) so I was worried but the conditions are fantastic! Everything was very clean & the staff are cheery & helpful with directions/suggestions about how to best see the things I wanted to see. My bed was comfy & noise wasn't a problem at all! Will def stay again!
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Olivia S, September 2014
    As my first time staying in a hostel, I was intimidated by the idea but as soon as I got there, the YHA metro was excellent and the staff very friendly and approachable, and went out of their way to show me places to go and things to do and see. Thursday pubcrawl was so much fun and made it so easy to make friends. Definately recommend for solo backpackers! Would definately recommend this YHA!
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:60%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating72%
    Maureen A, September 2014
    I booked this hostel because I believed it had a cafe service to provide meals at breakfast and in the evening. This was no longer the case - a "management decision". The kitchen facilities and refrigerator storage facilities were totally inadequate to cope with the number of people staying there, trying to prepare and cook meals. Chaotic every meal time, very unpleasant, very messy, unhygienic
    • Cleanliness:40%
    • Condition of Facilities:60%
    • Efficiency of Service:60%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating68%
    Susanne G, September 2014
    • Cleanliness:20%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating62%
    Mark B, September 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating85%
    María Ofelia S, September 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Katie H, September 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating80%
    Lynette D, September 2014
    • Cleanliness:60%
    • Condition of Facilities:60%
    • Efficiency of Service:80%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating78%
    Nicole G, September 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating85%
    Shiying W, September 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Norasyiqah R, September 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Cameron B, September 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Jo H, September 2014
    The Skybus service to and from the airport is great value for money; especially being dropped off and picked up from the YHA.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Nev C, September 2014
    The Melbourne Metro YHA is a fantastic hostel. Staff are friendly and helpful. Facilities are clean and fresh. The only downside, and this is the only downside is the kitchen staff. They are totally unhelpful, and any enquiry is treated with disdain.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating98%
    Quentin H, September 2014
    Excellent location and good facilities. Would certainly stay again.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating92%
    michael p, September 2014