Pemberton
Average customer ratings for this hostel
- Average rating: 87% 100 0
- Cleanliness: 90%
- Condition of Facilities: 88%
- Efficiency of Service: 82%
- Friendliness of Staff: 86%
- Location: 90%
- Overall Atmosphere: 87%
- Security and Safety: 85%
- Value for money: 89%
120 customers have rated this hostel.
If you book your accommodation online you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.
Here are some of the satisfaction ratings we have received from previous guests:
Ratings Guidelines
Latest Reviews
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Customer Rating
70%
100
0
- Cleanliness: 60%
- Condition of Facilities: 80%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 80%
- Overall Atmosphere: 60%
- Security and Safety: 60%
- Value for money: 60%
Sylvie G, January 2012
"If you get the chance to stay in one of the cute houses, it is really nice. you have a own garden, we had a new kitchen with new kitchen staff etc.."
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Customer Rating
98%
100
0
- Cleanliness: 80%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Steven v, January 2012
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Customer Rating
98%
100
0
- Cleanliness: 80%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Joanna B, January 2012
"Just like a shared house, felt like one big happy family - lovely place to stay."
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Customer Rating
95%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 80%
- Security and Safety: 80%
- Value for money: 100%
Lorna W, December 2011
"Staff (Troy) was super helpful and assisted me in changing my booking with no issue. The cottage was clean and in a great location close to the supermarket."
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Customer Rating
80%
100
0
- Cleanliness: 80%
- Condition of Facilities: 80%
- Efficiency of Service: 80%
- Friendliness of Staff: 100%
- Location: 80%
- Overall Atmosphere: 80%
- Security and Safety: 80%
- Value for money: 60%
Wai Seung F, December 2011
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Customer Rating
100%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Cate Z, November 2011
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Customer Rating
98%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 80%
- Value for money: 100%
Jack H, November 2011
"A clean, comfortable hostel with a modern kitchen and bathroom. Well located for visiting the SW forest areas."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
100%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Chris W, November 2011
"A small house just for 7 people in 3 rooms.Areal home away from home. Exelent."
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Customer Rating
95%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
susan m, September 2011
"Great, newly refurbished mill house-- clean and cosy with loads of atmospere, space and comfort, would have liked to stay longer and enjoy the comfort and atmosphere."
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Customer Rating
93%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 80%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Barbara M, October 2011
"Our own cottage with a warm fire to welcome us; how cosy and intimate. The fittings and furnishings gave me the feeling that I was a guest in someone's beautiful home. I would have liked to have stayed longer."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
100%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
June , September 2011
"A great little cottage opposite the IGA. A friendly host who was only too willing to help. It was just like being in someones home"
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
98%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 80%
- Value for money: 100%
Alec T, March 2011
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Customer Rating
58%
100
0
- Cleanliness: 60%
- Condition of Facilities: 80%
- Efficiency of Service: 40%
- Friendliness of Staff: 40%
- Location: 60%
- Overall Atmosphere: 60%
- Security and Safety: 60%
- Value for money: 60%
Mario , March 2011
"It was a little bit strange when we arrived. We had to get from the "normal" hostel to the "yha hostel" up the street and arrived at a house where no staff members where. The house was more suitable for a family than a hostel. Still ok but not a "hostel" in the traditional sence."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
65%
100
0
- Cleanliness: 80%
- Condition of Facilities: 80%
- Efficiency of Service: 60%
- Friendliness of Staff: 60%
- Location: 60%
- Overall Atmosphere: 60%
- Security and Safety: 60%
- Value for money: 60%
Sara , January 2011
"We stayed in a seperate house where there were a bunch of guys who are there all the time and working. When they were cooking noone else could get near the kitchen, when they went to bed everything went quiet and when they got up 5:30am everyone had to get up or at least know they had to be up. It was like staying at their house we felt like intruders. Very bizarre set up."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
73%
100
0
- Cleanliness: 80%
- Condition of Facilities: 80%
- Efficiency of Service: 60%
- Friendliness of Staff: 80%
- Location: 60%
- Overall Atmosphere: 60%
- Security and Safety: 80%
- Value for money: 80%
Guido B, February 2011
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Customer Rating
85%
100
0
- Cleanliness: 80%
- Condition of Facilities: 80%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 100%
- Overall Atmosphere: 80%
- Security and Safety: 80%
- Value for money: 100%
Paul , January 2011
"We stayed in the annex in the town rather than the main workers' hostel. Facilities and location were great - perfect for exploring the beautiful area.
However, we did have a group of workers join the annex for our last night which was not ideal. Whilst they were very nice, they were up at 5:30am and the noise of them getting ready could be heard throughout the hostel."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
93%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 80%
- Security and Safety: 80%
- Value for money: 80%
RJ , January 2011
"We stayed only one night but all good. Nice staff and clean. Enjoy"
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Customer Rating
83%
100
0
- Cleanliness: 80%
- Condition of Facilities: 80%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 80%
- Overall Atmosphere: 80%
- Security and Safety: 80%
- Value for money: 100%
Lachlan B, January 2011
"My initial view of the main hostel was fairly average, but after being directed to the alternate house, I was plesantly surprised and totally enjoyed the stay."
PembertonPembertonPembertonPembertonPembertonPembertonPembertonPemberton
Customer Rating
95%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 80%
- Friendliness of Staff: 80%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Jane , December 2010
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Customer Rating
100%
100
0
- Cleanliness: 100%
- Condition of Facilities: 100%
- Efficiency of Service: 100%
- Friendliness of Staff: 100%
- Location: 100%
- Overall Atmosphere: 100%
- Security and Safety: 100%
- Value for money: 100%
Thomas S, December 2010
"Clean kitchen & bathroom, nice veranda, good location, friendly staff (I was staying at the single house, not the backpacker on main street). Had a relaxing stay there!"
