Novel Coronavirus (Covid-19)

Our properties are implementing all the government’s Social Distancing and Public Gathering guidelines and safe hygiene practices. Guests will need to follow them and will be asked to agree to our COVID-19 additional Guest Code of Conduct which is here.

YHA has a range of hostels open - if you have a question about an exisiting booking please contact the property direct.

YHA now has enhanced actions in place at our hostels - you can view them here.

• Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer
• Try not to touch your eyes, nose or mouth
• Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow. Dispose of tissues
• Use an alcohol-based hand sanitiser
• Avoid contact with others (touching, kissing, hugging and other intimate contact)
• Continue healthy habits: exercise, drink water and get plenty of sleep
• Practise social distancing

YHA understands that you may be facing uncertain times and impact from COVID-19. The team at YHA, along with the whole tourism sector, is also going through a similar experience. 

YHA is a not-for-profit membership organisation and all funds go to continuing to run a network of hostels. We exist to offer a home away from home for travellers, and to bring together people from various countries and backgrounds who share one thing in common: a thirst to see the world.

YHA understands that you might need to change your booking. It is important to understand that booking refunds may be subject to different terms and conditions depending on the type of booking that was made, and also how and where the booking was made – so please see below:

yha.com.au Bookings:

• Standard and Flexible Rates (Refundable*)
  • Your booking will be refunded in full if you cancel more than 7 days prior to arrival.
  • *If you cancel between 7 days and up to 24 hours prior to arrival, a 5% cancellation fee will be charged.
  • If you cancel with less than 24 hours notice (6:00 pm day prior to arrival) or do not check in at the hostel, a cancellation fee equivalent to one nights' stay per person will be charged.
• Saver (Non Refundable Rate)
  • Your hostel booking will not be refunded if you cancel or change the booking, or don't check-in.
• Specials, Packages and Other Deals
  • There are special booking conditions with these.

Therefore, if you have made a refundable booking and are within the refund period (up to 6:00pm the day prior to arrival), please follow the instructions below:

1. Go to www.yha.com.au
2. Retrieve your booking by selecting ‘My Bookings’ at the top of the page
3. Enter your Booking Reference Number and email address.

This will bring up the details of your booking with the option to cancel at the bottom.  

If you need to cancel within 24 hours of your arrival time you will need to contact the hostel directly by phone or email.

Please allow at least 7-10 business days for processing a refund. Without exception, all refunds will be deposited to the original credit card used for your booking.

Other booking sites:

Cancellations need to be made via the website where you made your booking originally, and are subject to the terms and conditions on that site. If you booked through a travel agent, please contact them directly for more information.

Group bookings:

Please contact the Groups Coordinator at the hostel you have booked to discuss your booking and cancellations.

Travel and Tour Bookings:

Please contact the hostel where you made your travel booking with your voucher and booking details to request a postponement, travel credit, or refund.