Byron Bay - Byron Bay YHA

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Customer reviews of Byron Bay - Byron Bay YHA

Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

What travellers think

Reviews (1819 guests have reviewed this hostel)
The hostel was in a wonderful location and had such a relaxed, friendly atmosphere. The facilities were so clean and it was a pleasure to stay here!
100.0%
Adam P 13/09/2017
The hotel is under construction, so noisy from 7am...
60.0%
Celine D 09/09/2017
This is a great hostel with super friendly staff and lots to offer the traveller with regards to clean and functional facilities. The other guests we chatted with were really friendly and helpful too, overall we had a great experience! Excellent location too, situated close to everything you could need, and there were bicycles should you need some transport!
60.0%
Richard M 30/08/2017
Good location, clean room, but bathrooms could be cleaner. The staff was extremely friendly and always ready to help us when we had questions about activities around Byron Bay. A great team!
80.0%
Sebastien A 30/08/2017
Very nice hostel, great vibe, helpful staff, great facilities.
80.0%
Matthys G 21/08/2017

Hostel Rating Ratings guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That's why when you make a booking on yha.com.au, you will be invited by email to rate your hostel stay upon checkout. These ratings are then published, unedited, whether you give the hostel a good or bad review. Average ratings are calculated based on the last 50 customer submissions.

We review these ratings daily, and publish any comments, images and tips provided. We don't edit your comments and will publish them whether they are good or bad. However, there are a few instances where we will not publish the comments online:

INAPPROPRIATE OR OFFENSIVE COMMENTS

Any inappropriate and/or offensive comments won't be published.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language or swearing.

UNSUBSTANTIATED OR INCORRECT CLAIMS

Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated or incorrect. YHA Australia will investigate the claim prior to publishing online. Examples where we have not published a comment for this reason are mostly due to guests mixing up different hostels they had booked.

COMMENTS INCLUDING STAFF NAMES

Reviews that feature full staff names will not be published, whether in relation to a positive or negative comment. First names of staff will be published in positive comments only.

If a negative comment is made, all reference to a particular staff member will be removed.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

89.0%
customer rating, based on 1819 reviews
Cleanliness
89.0%
Condition of facilities
87.0%
Efficiency of service
93.0%
Friendliness of staff
93.0%
Location
91.0%
Overall atmosphere
86.0%
Safety & Security
90.0%
Value for Money
82.0%

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