Port Douglas YHA

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  • Customer reviews of Port Douglas YHA

    Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

    What travellers think

    Reviews (1014 guests have reviewed this hostel)
    The hostel was very clean, beds comfortable. The front desk staff was excellent, super helpful when it came to getting recommendations on anything in the area.
    Katherine S May 2017
    Staff were very friendly and knowledgeable. Rooms were comfortable, kitchen facilities, etc were great. Would book there again.
    Melanie S May 2017
    Wonderful lodge owner & friendly staff, beautiful setting with lovely swimming & facilities. A great place to stay.
    thisbe C May 2017
    Excellent accommodation. Ideal location Brilliant facilities
    Karen C May 2017
    Excellent service , clean room, great facilities and location. Thank you will definitely stay again
    Rochelle M May 2017
    no air conditioning in room it would not work, note on wall said the management turn off air con from office . guest have no control . it doesn't make sense. office closed when a realize it wasn't working . no after hours contact.
    john B May 2017
    Clean facility and nice large shared area for cooking. Bit of a walk to town, but can be done in less than 15 min.
    Kristen Z May 2017
    It was one of my favourite places to stay In Australia, such a nice atmosphere and the staff were more than friendly, ready to help out with any of your questions!
    Frederike W April 2017
    Really nice place with good common areas.
    Karin N April 2017
    The staff was super friendly and the place is just great. Lots of space to hang out, a great kitchen and even a movie room. Every dorm room has its own bathroom. Loved staying there.
    Beatrice D April 2017
    Hostel Rating
    Ratings guidelines

    Customer Reviews on yha.com.au

    YHA believes that you should be given a true picture of what other guests have to say about our hostels. That's why when you make a booking on yha.com.au, you will be invited by email to rate your hostel stay upon checkout. These ratings are then published, unedited, whether you give the hostel a good or bad review. Average ratings are calculated based on the last 50 customer submissions.

    We review these ratings daily, and publish any comments, images and tips provided. We don't edit your comments and will publish them whether they are good or bad. However, there are a few instances where we will not publish the comments online:

    Inappropriate or offensive comments

    Any inappropriate and/or offensive comments won't be published.

    Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language or swearing.

    Unsubstantiated or incorrect claims

    Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated or incorrect. YHA Australia will investigate the claim prior to publishing online. Examples where we have not published a comment for this reason are mostly due to guests mixing up different hostels they had booked.

    Comments including staff names

    Reviews that feature full staff names will not be published, whether in relation to a positive or negative comment. First names of staff will be published in positive comments only.

    If a negative comment is made, all reference to a particular staff member will be removed.

    Changed circumstances in hostels

    If there have been any major changes such as hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

    Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

    Hide Ratings Guidelines
    customer rating, based on 1014 reviews
    Condition of facilities
    Efficiency of service
    Friendliness of staff
    Overall atmosphere
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