FAQs

You have questions and we have answers. If your question isn't below, please get in touch with our helpful team at stay@yha.com.au.

Do I have to be a student to live at Student Stays?	Yes, only enrolled and active students can stay at Student Stays, but we have plenty of other accommodation options in Sydney and around Australia for travellers.
How old do I have to be to live at Student Stays?	18+
Can I book a tour of the property?	Of course! Contact us.
How many people do I share the floor with?	The maximum occupancy is 40 people.
How are people matched in twin rooms?	We match primarily based on gender, age, and the length of stay. However, let us know if you have any specific concerns around this and we will do our best to match you with the perfect roommie!
I use a wheelchair, do you have accessible rooms?	We sure do!
Can I arrive at any time?	Kind of, you can arrive at any time, but we need to know the arrival date and time two weeks prior.
Can you arrange my transport?	We absolutely can! Let us know at the time of acceptance and we can get that sorted for you.
Will I be able to meet other people?	YES! We love helping you to meet like-minded people and our spaces are all designed with that in mind. We also have an awesome community builder program that provides heaps of opportunity to meet people.
Is there 24 hour on-site support?	We are here for you 24/7 365 days per year.
Does the price include my meals?	Meals are not included, but add on meal packages are available.
Does your building have security?	We have secure key card access to the property and the exclusive student floor. The property is also staffed 24/7.
Can my family and friends stay when they visit?	Yes, ask us about our great visiting family and friends rates.
Are there organised events?	Yes, we have a fantastic schedule both morning and night every week.
Are utilities (power, water, gas) and strong Wi-Fi included?	Yes, these rates are all inclusive.
Are there students from multiple universities and colleges?	Yes.
Can I choose who I live with?	Yes, but this is dependent on availability. Simply note on your application your sharing preferences and we will do our best to arrange this for you.
Can I live with my partner?	Yes, please get in touch to arrange this.
Can I have friends over to visit me?	Yes, visting hours are between 9:30am and 10:00pm and your visitors must be with you at all times and also obey the guest code of conduct.
Are pets allowed at Student Stays?	If you are wanting to bring your furry mate along, get in touch with us here.
Do you have secure bike storage?	Absolutely! We offer secure bike storage completely free of charge.
Do I need to bring towels and bed linen with me?	Towels, yes. Linen, no: We will supply you with two sets when you arrive.
What other items do I need to bring?	The rooms are fully furnished and include your linen. We will supply you with a recommended items list once your application is accepted.
Is cleaning included?	Yes, weekly room cleaning is included.
What happens if I damage or break something?	You will be charged only for the cost of replacement or repair.
Are there any other property rules that apply?	The main rule is to respect your fellow guests and the property. You will need to sign a guest code of conduct prior to your arrival.
Do I recieve a discount on other YHA accommodation?	You sure do. Once you have stayed with us you get all the perks of being a YHA member, this opens up thousands of local, national, and international discounts on accommodation, travel, retail, and other services.
Do I recieve discounts on tours and transport?	Yes, there are LOADS of discounts you will be entitled to by staying with YHA; everything from painting classes, clothing, to diving the Great Barrier Reef, and bus passes.
Can you book travel for weekend getaways and a post- study adventure?	Absolutely! This is our favourite thing to do. We love travel and have travel specialists ready to help you. We even offer a Pay As You Go system where you can pay as little as $10/ week and have an amazing reward at the end of your semester.
Lease Questions?	Please contact us directly.
How do I book?	Simply fill out the application form and we will get back to you within 2 business days. In peak season, this may be up to 4 business days.
Do you offer financial assistance or scholarships?	Please contact us directly.
How often do I pay rent?	Fortnightly, in advance.
How do I pay rent?	Online or over the counter at the property reception.
Do I pay a bond?	Nope! There is no bond, no deposit, and no lock in contracts.
Can I get a refund if I leave early?	Yes. The required notice period will depend on your lease term

FAQs

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