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Surfers Paradise YHA Backpackers Hostel

Average customer ratings for this hostel

  • Average rating: 83%
  • Cleanliness: 82%
  • Condition of Facilities: 78%
  • Efficiency of Service: 87%
  • Friendliness of Staff: 94%
  • Location: 78%
  • Overall Atmosphere: 81%
  • Security and Safety: 84%
  • Value for money: 80%
841 customers have rated this hostel.

If you book your accommodation online you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

Here are some of the satisfaction ratings we have received from previous guests:

Ratings Guidelines

Latest Reviews

  • Cleanliness: 80%
  • Condition of Facilities: 60%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 80%
Millie W, May 2012
"Girls behind the counter are the most friendly and helpful staff I've ever met. And the view is amazing!! If you love surfing, this one is a must-stayed cuz it's very close to the beach. The only downside is that the hot water system doesn't work too well in lady's bathroom."
  • Cleanliness: 60%
  • Condition of Facilities: 40%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 60%
Customer Rating 75%
Anni-Renee S, May 2012
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 100%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 100%
Annaliese J, May 2012
"Amazing service they accomadated to help me when things went wrong .Its easy going and the staff wanted to make sure your sorted.I would definetly recommend this hostel.Its near the beach and in a real touristy area where every one is on holiday and smiles .Even the bus drivers.The pillows were firm and sheets very clean and there is alot of reminders every where about the bqu and pizza nights."
  • Cleanliness: 100%
  • Condition of Facilities: 80%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 100%
  • Security and Safety: 80%
  • Value for money: 100%
Customer Rating 93%
Tony T, May 2012
  • Cleanliness: 60%
  • Condition of Facilities: 80%
  • Efficiency of Service: 60%
  • Friendliness of Staff: 80%
  • Location: 80%
  • Overall Atmosphere: 60%
  • Security and Safety: 40%
  • Value for money: 60%
Customer Rating 65%
Hongjian C, May 2012
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 100%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 100%
Merial B, April 2012
  • Cleanliness: 60%
  • Condition of Facilities: 80%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 83%
Dwight W, April 2012
"Very handy to Mariners Cove with jetty, boat rides, views and Hog's Breath Cafe etc right next door. Cheap bus fare to Surfers Paradise. Beach over the road. Very exciting place. Helicopters land nearby. 750 and 715 buses connect to Bond Uni, Surfers Paradise and Helensvale on regular timetable so easy to get to YHA."
  • Cleanliness: 80%
  • Condition of Facilities: 60%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 60%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 78%
Jiamin Y, April 2012
"Hmm, I love the style of hotel and its view is awesome! And KIM!! The cute friendly dog! I love him! However I think that it's not very convenient to central city and the internet is not free :("
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 100%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 100%
Annaliese J, April 2012
"The staff went out of there way to make sure you were ok and were friendly.Right near the beach and heeps of free things that they give away like pizza etc.Was one of my best stays at YHA."
  • Cleanliness: 100%
  • Condition of Facilities: 80%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 80%
  • Location: 100%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 85%
KA YEE P, April 2012
"Good Location!!!"
  • Cleanliness: 80%
  • Condition of Facilities: 80%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 80%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 90%
Siyu L, April 2012
  • Cleanliness: 80%
  • Condition of Facilities: 80%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 83%
qianwen m, April 2012
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 60%
  • Overall Atmosphere: 80%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 93%
Chi Wai L, April 2012
"Surfers Paradise YHA is very nice. It has a beautiful wharf view and good facilities."
  • Cleanliness: 80%
  • Condition of Facilities: 80%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 80%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 90%
Emmanuelle L, April 2012
"I would like to thank you for the great customer service that I received, specially the receptionist which were there during the day of easter weekend. I actually have a picture that I would like to send to one of the girl working there who was really nice, but not sure of her email address. Her name is Daniela and she is the owner of kim, the cute golden dog. Thanks you all for everything."
  • Cleanliness: 40%
  • Condition of Facilities: 60%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 80%
  • Location: 60%
  • Overall Atmosphere: 60%
  • Security and Safety: 40%
  • Value for money: 60%
Customer Rating 60%
Lin L, April 2012
  • Cleanliness: 100%
  • Condition of Facilities: 60%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 40%
  • Overall Atmosphere: 80%
  • Security and Safety: 80%
  • Value for money: 60%
Customer Rating 75%
Vicky D, March 2012
  • Cleanliness: 80%
  • Condition of Facilities: 60%
  • Efficiency of Service: 60%
  • Friendliness of Staff: 100%
  • Location: 60%
  • Overall Atmosphere: 40%
  • Security and Safety: 80%
  • Value for money: 20%
Customer Rating 63%
Rudra G, April 2012
"Very small rooms with no private toilet or bathrooms for twin and double rooms. Kitchen is highly unclean. Mattress is in palpable condition, broken bed and indaequate linen was provided."
  • Cleanliness: 80%
  • Condition of Facilities: 80%
  • Efficiency of Service: 80%
  • Friendliness of Staff: 100%
  • Location: 80%
  • Overall Atmosphere: 100%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 90%
Katharina B, April 2012
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 100%
  • Overall Atmosphere: 100%
  • Security and Safety: 100%
  • Value for money: 100%
Customer Rating 100%
Tony R, April 2012
"Dany and Heath on the front desk were both was very helpful and cheerful."
  • Cleanliness: 100%
  • Condition of Facilities: 100%
  • Efficiency of Service: 100%
  • Friendliness of Staff: 100%
  • Location: 60%
  • Overall Atmosphere: 60%
  • Security and Safety: 80%
  • Value for money: 80%
Customer Rating 85%
Markus Z, April 2012

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