Cairns Central YHA

  • Average customer ratings for this hostel

    • Average rating: 89%
    • Cleanliness: 87%
    • Condition of Facilities: 83%
    • Efficiency of Service: 90%
    • Friendliness of Staff: 93%
    • Location: 94%
    • Overall Atmosphere: 88%
    • Security and Safety: 88%
    • Value for money: 86%
    2076 customers have rated this hostel.
  • Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

  • Here are some of the satisfaction ratings we have received from previous guests:

    Ratings Guidelines

    Latest Reviews

    • Cleanliness:60%
    • Condition of Facilities:40%
    • Efficiency of Service:20%
    • Friendliness of Staff:60%
    • Location:100%
    • Overall Atmosphere:60%
    • Security and Safety:40%
    • Value for money:60%
    Customer Rating55%
    Amanda W, July 2014
    The room was clean and spacious. We found the kitchen facilities to be severly lacking. There was barely enough crockery. Only one washing up station functioned properly which meant the majority of guests could only wash their dishes in hot water. The entire kitchen is worn out and desperately needs a refurb. Staff need better queuing system at desk to manage demand as waiting times were too long.
    • Cleanliness:80%
    • Condition of Facilities:100%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating92%
    Ronan K, July 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:80%
    • Overall Atmosphere:100%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating92%
    Jelle v, July 2014
    I had some excellent nights here, with a good bed and good other facilities. Only thing missing would be free WiFi and a possibility to buy coffee in the morning.
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    John G, July 2014
    Excellent overall
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:100%
    Customer Rating82%
    Henry F, July 2014
    • Cleanliness:60%
    • Condition of Facilities:40%
    • Efficiency of Service:60%
    • Friendliness of Staff:40%
    • Location:80%
    • Overall Atmosphere:40%
    • Security and Safety:60%
    • Value for money:20%
    Customer Rating50%
    Claire N, July 2014
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Karyn G, July 2014
    First experience of staying in a hostel, was great and has inspired me to continue to do so. I always thought they were just for the young but the mix of ages and friendliness of all was fabulous.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Marion L, July 2014
    Great central location, shopping, buses & all the city activities. Staff are friendly and competent and the hostel is very well maintained.
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Owen W, July 2014
    Very happy generally, maybe a reduced number of pots n pans n cups in kitchen from when I first arrived, unless some people getting down on them as does happen. Possibily install security cameras to monitor movement. Some light piped music would be good. Enjoyed the pancakes .Thanks
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating100%
    Rekha K, July 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:80%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating88%
    peter b, July 2014
    Spotlessly clean and great central location.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating95%
    Sandra W, July 2014
    Great location, not too close to the CBD but walk-able distance. Monica at reception booked us onto some great tours. She had plenty of personal experience and all of the trips were awesome!
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:80%
    • Value for money:100%
    Customer Rating92%
    Rui Hao Z, July 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating90%
    Joan W, July 2014
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:80%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:80%
    Customer Rating85%
    Joan W, July 2014
    Very helpful, friendly staff. Good and well-organised amenities. Pleasant surroundings. Close to railway station and shops.
    • Cleanliness:80%
    • Condition of Facilities:80%
    • Efficiency of Service:60%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating75%
    Sandra S, July 2014
    • Cleanliness:100%
    • Condition of Facilities:80%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:100%
    Customer Rating98%
    Emmit the Special M, July 2014
    Everything is awesome. Everything is cool when you're part of a team. Everything is awesome. When we're living our dream
    • Cleanliness:100%
    • Condition of Facilities:100%
    • Efficiency of Service:100%
    • Friendliness of Staff:100%
    • Location:100%
    • Overall Atmosphere:100%
    • Security and Safety:100%
    • Value for money:80%
    Customer Rating98%
    Dawn H, July 2014
    Excellent YHA hostel, clean, friendly and helpful staff and great facilities. I would recommend for all age groups.
    • Cleanliness:80%
    • Condition of Facilities:60%
    • Efficiency of Service:40%
    • Friendliness of Staff:60%
    • Location:80%
    • Overall Atmosphere:60%
    • Security and Safety:80%
    • Value for money:60%
    Customer Rating65%
    Serena D, July 2014
    • Cleanliness:40%
    • Condition of Facilities:40%
    • Efficiency of Service:80%
    • Friendliness of Staff:80%
    • Location:80%
    • Overall Atmosphere:80%
    • Security and Safety:40%
    • Value for money:80%
    Customer Rating65%
    Victoria N, July 2014
    Double room was clean and in reasonable repair but the public areas were grubby. Stairwells grimy. On first 2 days the Kitchen areas were not clean and tea towels very wet and over used. I left washing up to air dry. Second two days kitchens improved. Hostel was fairly busy. Staff were helpful and everything we needed within walking distance.