YHA Explorer | Wallet FAQs

Wallet keys can be enabled through YHA Explorer mobile app on both Apple & Google. Please open YHA Explorer, visit your reservation and follow up the prompts to enable your Wallet key. Please note your Wallet key will not be enabled until after check-in.

To add and use a room key in Apple Wallet, an iPhone 6S or later, or iPhone SE (2nd generation), with the latest version of iOS. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS. To add and use a room key in Google Wallet, an Android 9 or higher with NFC turned on. The latest version of Google Wallet app (recommended).

If you are eligible to use a Wallet key to access your room, you will have the option displayed in YHA Explorer mobile app.

Once your Wallet key has been activated, just hold your mobile device or compatible watch near the reader to unlock the door. Please note that Android devices must be awake (screen lit up) for the Wallet key to work. 

Please visit reception for assistance, or contact customer service via the Explorer mobile app or call 1800 942 386 to speak with customer support.

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Yes, you can use both.

If you have booked multiple rooms on the same date you can have one Wallet key for your room. Companions can have Wallet keys however they must be added to the reservation by reception. If you have booked the same hotel on multiple dates, each stay will be represented with its own Wallet key. Only the room key for your current stay will be activated when you check-in.

In addition to your room, your Wallet Key can also be used to access the same hotel spaces where you would use a physical key such as the entrance door, lifts, bathrooms and common areas.

Please visit reception for assistance or contact customer service through the YHA Explorer app or call the property using the number listed on the property's details tab in the app.

You can add your room key to Apple Wallet and access your room, the main entrance, lifts, bathrooms and common areas with your iPhone and Apple Watch. It's easy, convenient, and private. Express Mode support article.

When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored securely on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.

With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. Just hold the phone to the lock and the Wallet key will be activated.

If your iPhone needs a charge, your room key in Apple Wallet will still work. On iPhone XS, XS Max, XR, and more recent devices including iPhone 11 and later, Power Reserve provides up to five hours of access after the device’s battery needs to be charged, so you can still get inside.

If your iPhone or Apple Watch is misplaced or lost, you should use Find My iPhone to suspend or deactivate your Wallet Key in Apple Wallet. Instructions for Lost / Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472. Your room key in Apple Wallet will then be reactivated once your device is recovered. You can reactivate a found device that was suspended via iCloud.com.

You can use your room key on one iPhone and one paired Apple Watch at a time. Each guest may add room keys to their own iPhone, with a maximum of two keys per guest. If you switch iPhones, your room key will be removed from the previous device.

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete or wipe the lost device. Find, secure, or erase a lost Android device – Google Account Help .

This depends on your device. You can toggle the “Require device unlock for use” setting in the Wallet Key settings within Google Wallet to adjust this requirement. Please note that regardless of this setting, Android devices must be awake (screen lit up) for the Wallet key to work.