YHA Membership - Frequently Asked Questions

HOW DO I GET THE MEMBER RATE AT YHA AUSTRALIA HOSTELS?

• When you book direct with YHA Australia, you will always get the best rates available.

HOW DO I BECOME A MEMBER OF YHA AUSTRALIA?*

• As part of your first night’s stay at one of our hostels, you will become a member of YHA Australia at no additional cost.
• If you are an Australian resident but won't be staying at a hostel in Australia, you can become a member for $15 here.
• Either way you become a member, you will be able to access your digital membership card by logging into MyYHA or the YHA Australia app.
• *If you live outside Australia, you will not be eligible to purchase a YHA membership online. If you are not visiting Australia we suggest you buy Hostelling International membership, which is recognised in over 4,000 hostels worldwide, or become a member with your home association.

I CAN'T SEE MY DIGITAL MEMBERSHIP CARD.

• We may have a different email address (or no email address) on your member record. Please contact Membership through the 'Contact Us' form and we can get this fixed for you.

I'M HAVING TROUBLE LOGGING INTO MY YHA.

• Our security and systems were upgraded to a new, more secure, method of managing logins. If you had a login on our website prior to October 2017 we ask that you Sign Up again.
• If you are trying to request a new password but do not receive an email, it means we do not have a registered login for you and you will need to create a new one.

DO HOSTELS ISSUE PHYSICAL MEMBERSHIP CARDS?

• No, our hostels no longer issue physical membership cards.
• You can access your digital membership card by logging in to My YHA.

WILL MY DIGITAL MEMBERSHIP CARD BE ACCEPTED BY DISCOUNT PROVIDERS AND AT OVERSEAS HOSTELS?

• All our current discount providers have been advised of this change to YHA Australia membership cards. We are following the Hostelling International standard format for our digital card and all associations have been notified.

HOW DO I RENEW?

• As long as you stay in a YHA hostel in Australia or remain subscribed to our email communications, your membership will renew automatically at no additional cost.
• However if you won't be staying at a hostel in Australia and wish to renew, you can do so online for $15.

I WAS A MEMBER BEFORE THE NEW MEMBERSHIP MODEL WAS INTRODUCED IN 2017, WHAT HAS CHANGED FOR ME?

• Your current membership is still valid to its expiry date. However, as long as you stay at a YHA in Australia or remain subscribed to email communications, your membership will be automatically renewed at no extra cost to you.
• Your updated card will then be available when you login to MyYHA.

I AM A YHA/HI MEMBER IN MY HOME COUNTRY - WILL I ALSO BECOME A MEMBER OF YHA AUSTRALIA IF I STAY AT ONE OF YOUR HOSTELS?

• Yes, you will become a member with YHA Australia as part of your first night's stay. Your membership with your home association however is still valid.

I DIDN'T BOOK DIRECT WITH YHA - DO I STILL BECOME A MEMBER WHEN I CHECK-IN?

• Firstly, next time you need to stay at one of our hostels be sure to book direct to receive the best guaranteed rate!
• Secondly, we want everyone to be part of YHA. So yes, you will become a member when you check-in at your first YHA hostel. It is important you give us your email address so we can email your membership card to you after you have checked-in.

I HAVE A QUESTION THAT IS NOT ANSWERED ABOVE, WHO CAN I ASK?

• Please fill out our 'Contact Us' form and we will get back to you as soon as we can.