- Tours & Experiences
Booking Terms & Conditions
In most cases*, if you cancel a confirmed booking giving:
Less than 24 hours notice:
We regret that the $1 contribution to the Sustainable Hostel Fund cannot be refunded.
* If you booked using an epack, special deal, package or booked a stay during a peak period or with a minimum nights' stay, please check the specific terms and conditions of the individual product. Some of these may be non-refundable or have other individual conditions. Special conditions apply for all bookings at Ayers Rock and Kings Canyon YHAs (72 hours cancellation notice required). Conditions also apply at Thredbo YHA during ski season and Sydney hostels over New Years Eve. Please refer to the information sheet provided on the hostel details page. Explore properties may have their own individual cancellation conditions.
To cancel an epack booking you must contact the hostel directly and if your booking is within 24 hours you will be charged one epack night.
Please allow at least seven days for processing a refund.
YHA Privacy Statement
Last updated 7th February 2019