Booking Terms and Conditions

  • 1. Confirmation and Payment

    Bookings will be confirmed in real-time and your credit card debited for the full cost of the booking. Any extra charges, (eg key deposit) are payable upon arrival at the hostel.

    Please note that for multi-share bookings made less than 72 hours before arrival for more than 1 person we will try to place everyone into the same room - but this cannot be guaranteed.

    2. Arrival

    Check the opening hours of the individual hostel's reception, especially if you are planning to arrive early in the morning or late at night. All guests are required to provide photo ID or, if not available, sufficient alternative proof of identity.

    3. Membership

    If you declared during the online booking process to be a YHA or HI member, but fail to produce a valid membership card at check-in, you will be required to pay back the YHA member discount in cash. If you are not a current member of YHA or HI, hostel staff will issue you with a Daily Membership Card, to allow you to stay at YHA hostels, paying the standard rate for your accommodation. If you have purchased membership in conjunction with your hostel booking, your membership is valid from the date of your arrival at the hostel and you will receive your YHA membership card on check-in. 

    4. Age

    Guests aged 16 and under must be accompanied by an adult over the age of 21 and are required to stay in private rooms. Children under the age of 2 may stay for free. Some hostels cannot accommodate young children, please check with the hostel before making an online booking.

    If you are 17, you can stay unaccompanied if you have a letter from your parent or guardian that states they are aware you are staying at the hostel and that the hostel will not supervise your activities. 17 year old guests are required to pay the adult rate.

    5. Wheelchair access

    Only some hostels are suitable for wheelchair access. Please check the hostel information or contact the individual hostel directly before making an online booking.

    6. Cancellations

    In most cases*, if you cancel a confirmed booking giving:

    • More than 24 hours notice:

    Your hostel booking will be refunded, minus a 5% cancellation fee. In order to receive a refund, notice must be received by the hostel by 6pm local time the day prior to arrival.

    To cancel a booking, simply enter your Booking Reference Number on www.yha.com.au. This will show the details of your booking with the option to cancel at the bottom.

    • Less than 24 hours notice:

    A cancellation fee equivalent to one nights' stay per person is applicable. If you cancel within 24 hours you need to contact the hostel directly by phone or email. Please allow at least seven days for processing a refund.

    No shows - If you do not cancel and do not check in on the first day of your booking:

    • A cancellation fee equivalent to one nights' stay per person is applicable.
    • If your booking is for more than one night, the hostel reserves the right to cancel the remainder of your booking and resell the bed/room. 

    * If you booked a special deal, package or booked a stay during a peak period or with a minimum nights' stay, please check the specific terms and conditions of the individual product. Some of these may be non-refundable or have other individual conditions. Special conditions apply for all bookings at Ayers Rock and Kings Canyon YHAs (72 hours cancellation notice required) and Thredbo YHA during ski season, as well as Sydney hostels over New Years Eve. Explore properties may have individual terms and conditions. Please refer to the information sheet provided on the hostel details page.

    Please allow at least seven days for processing a refund. 

    If you have purchased membership in conjunction with your hostel booking and cancel the reservation online the hostel booking will be refunded, minus the 5% cancellation fee. If you need to cancel your membership, please email membership@yha.com.au quoting your Booking Reference Number and the name associated with the membership.

    Your membership is non-refundable once you have checked into the hostel if you purchased it in conjunction with the hostel booking.  

    7. Disclaimer

    Please note that every effort has been made to ensure the accuracy of all information on this website. However, YHA Australia does not accept responsibility for any errors or omissions.

    Any personal information you provide to us will be handled in accordance with the Privacy Act 1988 (Cth).

    When you register with us, you consent to us using your information to contact you about information, services and discounts concerning ours and third party products and services. You also consent to us disclosing your information to our associate YHA hostels both in Australia and overseas.  You can opt out at any time. Where we need to disclose your personal information with your consent to overseas recipients, including in the UK (which is where our umbrella organisation, Hostelling International, is located), we will take steps to ensure that the overseas recipient complies with Australian privacy laws. 

    You can choose not to provide us with some or all of your information; however you may not be able to take advantage of our services and participate in our discounts.

    Please read our Privacy Policy for more details on your privacy rights, how you can access your personal information and how you can contact us if you have any questions or complaints.

    Last updated 11 February 2015

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