Best Price Guarantee

If you've booked on yha.com.au or hihostels.com and you find a better publicly available price on another website, we promise to match that price and give you an additional 10% off provided the following conditions are met:

Your booking

• Has been made on yha.com.au or hihostels.com within the last 24 hrs but not less than 72 hours prior to arrival
• Is for the same hostel
• Is for the same date range and the same number of nights
• Is for the same room type
• Has the same inclusions (e.g. breakfast, activities, transfers)
• Has the same sales conditions (prepayment or deposit requirements and cancellation conditions), and
• Is for the same number of people.

Excluded from our Best Price Guarantee are 

• Group Rates and ‘Rent a YHA’ rates 
• Rates granted to YHA or Hostelling International employees
• Promotional or Loyalty offers on a non-YHA Australia or Hostelling International website that provide a discount after a booking was made, for example through promotional codes that were provided following a reservation or registration on a website
• Rates that require membership or registered access via a user name and/or password to view rates and conditions online
• Price fluctuations due to exchange rate moves

YHA reserves the right to amend or withdraw the Best Price Guarantee at any time and without prior notice. YHA will objectively evaluate any claim received but reserves the sole right to determine the outcome of the evaluation. This includes, without limitation, determining whether the lower price is genuinely available based on the conditions outlined above. YHA's decision will be final. 

If your claim is correct, YHA will refund the price difference plus a further 10% off the original booking amount within 10 working days to the credit card originally used for making the booking. Cash or credit card refunds are not available during your stay at a YHA hostel.

Tell us the details below and we will investigate your claim.