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General Travel Terms & Conditions
General Travel Deal Terms and Conditions
- Your credit card will be debited upon completion of the online booking process. Your booking is guaranteed once you receive a confirmation email from a YHA Travel & Tours consultant.
- In the unlikely event we cannot confirm your booking, we will refund the total amount to the credit card with which payment has been made within 7 days. YHA Travel & Tours and its suppliers are not liable in the event a tour or package is not available, and any refunds are restricted to the purchase price of the tour or package booked.
- All prices quoted are in Australian Dollars.
- YHA Membership
-If you are not already a member of YHA Australia, membership will be included as part as your first night’s stay if your tour includes accommodation.
- If you are an Australian resident, your membership is valid for 2 years from the month that you stay at your first YHA hostel in Australia. Your membership will renew automatically, unless you have not stayed in a YHA hostel in the past 24 months and have unsubscribed from all electronic communications.
- If you are not an Australian resident, your membership is valid for 2 years from the month that you stay at your first YHA hostel in Australia.
- YHA Travel & Tours will aim to respond to your booking within 48 hours by email. However, in some instances (for example during long weekends or public holidays) the response time may vary.
- Please note that only some hostels are suitable for wheelchair access. If in doubt please contact the individual hostel.
- The responsibility of YHA Travel & Tours in connection with 'Travel Deals' is limited to the sale of accommodation only. The sale of other services as described in the Travel Deals products is made by YHA Travel & Tours as agent only for the persons providing such other services and upon the condition that YHA Travel & Tours shall not be liable for any accidents, loss, injury, delay or damage caused by or arising out of the provision of or failure to provide any other such service.
- YHA Travel & Tours believes that the content of this website is correct at the time of publishing, but all prices and services described herein are subject to change or withdrawal without notice.
- YHA Travel & Tours will be under no obligation to any person as a result of any inaccuracy or misdescription to provide any services set out herein.
Cancellations and Amendments
If you need to cancel or amend your booking after we have confirmed, please notify us immediately by email. You can find the email contact details on your booking confirmation. If you cancel or amend your booking after we have confirmed or fail to arrive on the nominated day, we will charge you the fees outlined below:
Cancellations:
- Once your booking has been confirmed, a minimum cancellation fee of $25 per booking will apply to all cancellations. This fee excludes tour operator fees which will vary at the discretion of the supplier/s involved.
- Cancellations within 48 hours of the tour, activity, accommodation, transport item commencing will incur a 100% cancellation fee. No refunds will be issued.
- No- shows/ failure to check- in for any tour, activity, accommodation, and/or transport item is considered a cancellation and a refund will not be issued.
- Refunds are not available on unused portions of tour packages.
Amendments
- Booking changes and amendments must be made 5 business days prior to the confirmed date of commencement for the tour, activity, accommodation, or transport item.
- Booking changes and amendments to any booking made within 48 hours of the tour, activity, accommodation, and/or transport item may result in full cancellation and rebooking of each item and will therefore be charged full cancellation fees.
- Each change/ amendment after confirmation will incur a minimum fee of $25 per person, per change/ amendment. This fee is in addition to any fees imposed by the tour operator which will vary in line with the cancellation and change terms and conditions of the tour operator involved.
We strongly advise you purchase adequate travel insurance to safeguard against any losses.
All prices and information stated on this booking request are subject to change. Please note that every effort has been made to ensure the accuracy of all information on this website. However, YHA Travel & Tours does not accept responsibility for any errors or omissions.
Personal information is collected by YHA to provide products or services to you. If you wish to read our Privacy Policy, please click here.
TRAVEL TO LEARN. LEARN TO TRAVEL
YHA acknowledges the Traditional Custodians of Country throughout Australia. We acknowledge and pay our respects to Elders past, present, emerging and the extended Aboriginal and Torres Strait Island community.
