House Rules

At YHA, we are committed to creating a safe, welcoming environment for every guest and team member. These House Rules apply to everyone on our premises. We ask all guests to treat one another and our team members with kindness and respect - this is what makes the YHA community special. YHA welcomes all travellers regardless of race, gender, age, sexual orientation, religious beliefs, political views, or physical or mental impairment. In return, we ask every guest to help ensure others can fully enjoy their stay.

Co-Living 

Sharing spaces means being considerate of those around you. The following are not acceptable: 

• Harassment or conduct that makes team members or guests feel uncomfortable or unsafe.
• Aggressive behaviour, verbal abuse, or intimidation of any kind.
• Attending with a notifiable infectious disease that poses a risk to others.
• Excessive noise, alcohol consumption, or being under the influence of illegal substances.
• Anti-social, disruptive behaviour or poor personal hygiene likely to cause offence.
• Filming or photographing anyone on YHA premises without their consent.
• Allowing unauthorised persons access to guest-only areas.
• Possessing, using, selling, or distributing illegal substances on YHA premises.
  
  

Illegal Activities 

No guest may engage in unlawful activity on YHA premises. YHA may notify police where necessary. This includes:

• Breaching any public health order.
• Wilful damage to YHA property or the belongings of others.
• Theft, including labelled food in shared guest kitchens.
• Smoking or vaping in designated non-smoking areas.
• Tampering with fire protection equipment.

Child Safety 

• No unaccompanied minors, under-18s must be accompanied by a parent, legal guardian, or authorised responsible adult. A legal guardian or authorised responsible adult is a parent, a court-appointed guardian, or another adult aged 18 or over who holds prior written authorisation from a parent or guardian.
• Shared accommodation, minors can't be placed in co-living rooms with unrelated adults.
• Young children requiring adult assistance in shared bathrooms always remain the responsibility of their parent or guardian.
• Guardians are always responsible for supervision of children on the premises. Children are not allowed to wander unaccompanied around the property or be left alone on the property at any time.
• Team members can request proof of guardianship (accepted evidence is at team member discretion).
• Child safety concerns and mandatory reporting obligations must be adhered to
• No photographing or recording of minors without consent of the parent or guardian (this does not apply to the profile photo collected at check-in, which is covered separately by check-in consent).
• Online safety prohibits the use of YHA networks for harmful content.

Property guidelines 

To ensure our properties run smoothly for everyone, all guests are required to adhere to the following: 

• Present valid photo identification (government-issued photo ID, e.g. passport, driver licence, or proof-of-age card) at check-in and consent to a profile photo being taken.
• Adhere to check-out times.
• Not to bring into the Premises, or charge within the Premises, any lithium-ion batteries used in electric bicycles, electric scooters, or other personal mobility devices, except for assistive mobility aids required due to disability. Non-charging storage of these devices is permitted. This restriction does not apply to lithium-ion batteries contained within small personal electronic devices, including mobile phones, laptops, tablets, cameras, or headphones.
• YHA is not responsible for loss of or damage to guests' personal property except where caused by our negligence. Lockers are provided for guest use where available; unclaimed lost property is held for a limited period before disposal in line with our lost property procedure.
• Accept responsibility for any costs or damages resulting from their actions, including false fire alarm activations.
• No candles or open-flame items are allowed.
• Payment for accommodation is to be made in advance.
• Team members may enter an occupied room only with reasonable prior notice, or without notice in an emergency or where there is reasonable belief of risk to safety or property.

Our team may occasionally make additional reasonable requests of guests, and we appreciate your cooperation. Please note that aggressive or threatening behaviour towards YHA team members will not be tolerated. 

If the House Rules are not followed:

Where a guest's behaviour falls short of these expectations, YHA may ask the guest to leave the premises and/or suspend their membership, which may include refusal of entry to other YHA properties.

We appreciate your understanding and look forward to making your stay a great one.

Review of Document

This document will be reviewed at regular intervals whenever there are significant changes to operations, staffing, or legislation, or every two years.

For additional information regarding YHA’s booking conditions please see booking terms and conditions. 

Last updated 22 July 2026