Cancellation Terms and Conditions

Booking Terms and Conditions vary according to the property.

1. Confirmation and payments

Bookings will be confirmed in real-time, and your credit card debited according to the terms of the rate selected for the booking. Any extra charges, (e.g., key deposit) are payable upon arrival at the property.
Please note that for co-living bookings made less than 72 hours before arrival for more than 1 person we will try to place everyone into the same room - but this cannot be guaranteed.

Fully flexible rate:

Free change or cancellation until 2pm on day of arrival.
Your credit card will be charged for your full stay at 2pm on the day of your arrival.
Cancellations made after 2pm on the day of arrival or failure to check-in will result in a no-show fee equivalent to one-nights’ stay.

Non-refundable rate:

Your credit card will be charged for your full stay at the time of the booking.
Bookings are completely non-refundable and non-transferable

Darwin YHA standard (refundable rate):

Free change or cancellation prior to 48 hours of arrival date
Full payment is required at time of check-in
Cancellations made within 48 hours of arrival or failure to check in will result in a charge equivalent to one-nights’ stay.

Darwin YHA non-refundable rate:

Your credit card will be charged for your full stay at the time of the booking.
Bookings are completely non-refundable, and cannot be transferred

Specials and packages (incl. weekly rates):

Your credit card will be charged for your full stay at the time of the booking.
All specials and packages are non-refundable unless otherwise stated on the booking page

ePack and DreamCatcher bookings:

To book, change, or cancel accommodation using your ePack or DreamCatcher pass you must contact your requested property directly
ePack bookings are not available at Darwin YHA, Uluru, Kings Canyon, or Thredbo YHA during ski season.

Terms and Conditions for the following properties:

Standard (refundable* rate)

Your credit card will be charged for your full stay at the time of the booking.

Your booking will be refunded in full if you cancel more than 7 days prior to arrival.
If you cancel with less than 24 hours notice (6:00 pm day prior to arrival) or do not check in at the property, a cancellation fee equivalent to one nights' stay per person will be charged.

Saver (non-refundable rate)

Your property booking will not be refunded if you cancel or change the booking, or don't check-in.

Refundable deposit

Your deposit will be refunded in full up to 6:00pm prior to the day of your arrival.
If you cancel with less than 24 hours notice (6:00pm day prior to arrival) or do not check in at the property your deposit will be retained.

2. Arrival and staying

Guests are not required to be vaccinated when staying at YHA properties across Australia unless there is a local health order in place requiring that they should be vaccinated to stay in the style of accommodation offered by YHA. If you are required to self-isolate or quarantine, please be advised you cannot be accommodated at a YHA property until after this has been completed. More information can be found here.
Please ensure you check the reception hours of the property. If you are arriving outside of reception opening hours, please contact the property directly at least 24 hours ahead of your arrival.
All guests are required to provide valid photo ID when checking in, this ID will be scanned upon arrival. Failure to provide government-issued, valid photo identification will result in your booking being cancelled by YHA.
You must comply to the Guest Code of Conduct throughout your stay.
YHA properties provide short-term accommodation for travellers, and length of stay at a YHA property is generally limited to 14 days. Should you wish to stay longer than 14 days at a particular property, you must request this with property management. Any approvals of extensions are at the sole discretion of property management and may vary from property to property. Once you have stayed 14 nights at a property, you may be unable to return for up to 90 days. YHA propertys are not suitable for long-term or permanent accommodation, and management reserves the right to refuse accommodation if guests are found to be using YHA properties for this purpose.
YHA properties are designed for travellers and do not provide accommodation to people with a residential address within the same local government area of the property. Policies vary by property. Please contact the property prior to booking to discuss your requirements.

3. Membership

YHA or HI membership is not required to make a booking at any YHA property within Australia.
If you are not already a member of YHA or HI, membership to YHA Australia will be included as part of your first night’s stay in a YHA property.
If you are an Australian resident, your membership is valid for 2 years from the month of your first stay at a YHA property in Australia. Your membership will renew automatically unless you have not stayed in a YHA property in the past 24 months.
If you are not an Australian resident, your membership is valid for 2 years from the month that you stay at your first YHA property in Australia.
If you do not receive a welcome email and would like to receive your electronic membership, please email membership@yha.com.au

4. Age

The minimum age of guests is 18 years old unless you are travelling with a designated guardian*
Children under the age of 2 may stay for free. Children are not to stay in co-living (shared) rooms and must stay in private rooms.
Some properties have licensed bar areas and require all guests under 18 to be accompanied by a parent/legal guardian. Please check with the property before making an online booking.
*If a child is travelling with a designated adult other than their parent/legal guardian or group leader they will need to provide written permission from their parent/legal guardian.

5. Wheelchair access

Only some properties are suitable for wheelchair access. Please check the property information or contact the individual property directly before making an online booking.

6. Cancellations

IMPORTANT: Cancellation Terms and Conditions vary according to the rate purchased.
If you need to cancel a booking you will need to contact the property directly by phone or email. You may also contact our central reservations team by phone at 1-800-YHA-FUN (1800 942 386) or by email at stay@yha.com.au.
Please allow at least 7-10 business days for processing a refund. Without exception, all refunds will be deposited to the original credit card used for your booking.
Bookings made via one of our booking partners (eg booking.com, expedia, hostelworld or any other agents) will need to be cancelled via the booking partner using the methods they provide such as an online system or app, phone or email. YHA is not able to refund a booking on the Agents behalf please refer to the Terms and Conditions of your booking provided by the booking partner.

Additional Information

Specific terms & conditions may apply for bookings booked during peak or events periods, with a minimum nights' stay, for example: Significant sporting, art, or music events, ski season at snow properties, New Years Eve.
If you do not contact the property and your booking is for more than one night, the property reserves the right to cancel the remainder of your booking and resell the bed/room.
We regret that the $1 contribution to the Sustainable property Fund cannot be refunded.

YHA Privacy Statement

YHA Ltd (ABN: 94 008 387 791) collects and handles your personal information in accordance with our Privacy Policy, so that we can provide and administer our products and services including YHA memberships, travel products, processing bookings, payments, check-ins and cancellations and provide you information about these. Without your information, we may not be able to provide you products and services and you may miss out on receiving valuable information from us. If you are located outside of Australia, please be aware that any information you provide to us, will be transferred from your country of origin to Australia and you consent to this transfer.

We may disclose your personal information to third party operators and providers of ‘travel deals’ you have booked or enquired about, to sponsors and partners when you enter a competition or promotion, to our umbrella organisation propertyling International (HI) when you become a HI member and to third party service providers. These third parties may have servers located overseas such as in Europe, the USA and UK and you consent to these disclosures. If you are providing information on behalf of someone else, you confirm that you have authority to do so, and you have given them the information set out in our Privacy Policy and they have not objected to our handling, use and disclosure of their personal information. You have a right to access your personal information that we hold and may ask us to update, correct or delete this. Our Privacy Policy contains more details on your rights and contact details for questions or complaints at https://www.yha.com.au/privacy/.

Page last updated: 23rd December 2021