Cancellation Terms and Conditions

Cancellations

• Your booking will be refunded in full if you cancel more than 7 days prior to arrival.
• *If you cancel between 7 days and up to 24 hours prior to arrival, a 5% cancellation fee will be charged.
• If you cancel with less than 24 hours notice (6:00 pm day prior to arrival) or do not check in at the hostel, a cancellation fee equivalent to one nights' stay per person will be charged.

• Your hostel booking will not be refunded if you cancel or change the booking, or don't check-in.

Refundable Deposit 

• Your deposit will be refunded in full up to 6:00 pm prior to the day of your arrival.
• If you cancel with less than 24 hours notice (6:00 pm day prior to arrival) or do not check in at the hostel your deposit will be retained.

• Are a 'Non Refundable Rate' unless otherwise stated on the information sheet on the hostel page.

• Bookings made using Promotion Rates are a 'Partially Refundable Rate'.

• Specific terms & conditions may apply for bookings booked during a peak period, with a minimum nights' stay, during ski season at Thredbo YHA or at Sydney hostels over the New Year's Eve period.
• To cancel an ePack booking you must contact the hostel directly and if your booking is within 24 hours you will be charged one ePack night.
• Special booking and cancellation conditions apply for all bookings at Ayers Rock and Kings Canyon YHAs (72hrs cancellation notice required).
• If you do not contact the hostel and your booking is for more than one night, the hostel reserves the right to cancel the remainder of your booking and resell the bed/room.
• We regret that the $1 contribution to the Sustainable Hostel Fund cannot be refunded.

Simply enter your Booking Reference Number and email address on www.yha.com.au (under My Bookings). This will show the details of your booking with the option to cancel at the bottom.  If you cancel within 24 hours of your arrival time you will need to contact the hostel directly by phone or email. Please allow at least 7-10 business days for processing a refund. Without exception, all refunds will be deposited to the original credit card used for your booking.

Full Booking Terms and Conditions can be viewed here.

Last updated 21st July 2020.