Byron Bay - Cape Byron YHA

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Customer reviews of Byron Bay - Cape Byron YHA

Once you have stayed with us you will be invited by email to provide your own rating of the hostel. The rating will be published, whether you give us good or bad marks.

What travellers think

Reviews (1586 guests have reviewed this hostel)
Loved the trip here. Nice chill vibe but also a good party scene in the evenings! Thought the free boogie boards were a great addition and was great of the staff to help get us all in the same room (despite booking separately).
85%
Andrew M 02/12/2017
Great place to stop
100%
Glen R 01/12/2017
In a great location, great staff, friendly and relaxed atmosphere, loved that it was quiet after 11pm, and at the same time very social.
98%
Rob C 30/11/2017
Just the chilled out atmosphere makes it a nice place
98%
David B 30/11/2017
Had a great time!
98%
Lisa d 28/11/2017
Generally a good hostel.
80%
Noel R 22/11/2017
Awesome vibe, great to have body boards to use for free!
92%
Sarah G 17/11/2017
Nice Hostel, just too little forks
82%
Luisa P 13/11/2017
I loved it!! Such a good atmosphere, everyone was super friendly and the location is great. About 1 minute walk to the beach and the centre
90%
Frieda S 12/11/2017
Really nice hostel overall. They have deals with local companies for adventures to save you a few dollars as well as daily events. Only complaint is sometimes staff aren’t punctual so they kitchen isn’t open when it should be for example. Rooms are also a bit small and with no AC they can get a bit musty. Otherwise it was a really positive experience. The kitchen is nice and big too and beds were comfy. The two most important things in my books.
82%
Michelle C 02/11/2017

Hostel Rating Ratings guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That's why when you make a booking on yha.com.au, you will be invited by email to rate your hostel stay upon checkout. These ratings are then published, unedited, whether you give the hostel a good or bad review. Average ratings are calculated based on the last 50 customer submissions.

We review these ratings daily, and publish any comments, images and tips provided. We don't edit your comments and will publish them whether they are good or bad. However, there are a few instances where we will not publish the comments online:

INAPPROPRIATE OR OFFENSIVE COMMENTS

Any inappropriate and/or offensive comments won't be published.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language or swearing.

UNSUBSTANTIATED OR INCORRECT CLAIMS

Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated or incorrect. YHA Australia will investigate the claim prior to publishing online. Examples where we have not published a comment for this reason are mostly due to guests mixing up different hostels they had booked.

COMMENTS INCLUDING STAFF NAMES

Reviews that feature full staff names will not be published, whether in relation to a positive or negative comment. First names of staff will be published in positive comments only.

If a negative comment is made, all reference to a particular staff member will be removed.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

90%
customer rating, based on 1586 reviews
Cleanliness
84%
Condition of facilities
88%
Efficiency of service
91%
Friendliness of staff
95%
Location
98%
Overall atmosphere
89%
Safety & Security
91%
Value for Money
86%

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